Overview
Schneider Heating & Air LLC, doing business as Schneider Heating and Air ("Schneider," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through this website, our service-request process, and our optional text-message program, and how we use and protect that information.
This policy applies to information collected through this website and related customer communications. It does not apply to websites or services operated by other companies, even when we link to them.
Information we collect
We may collect the following categories of information:
- Contact and request information: your name, phone number, email address, service ZIP code, the service you request, and details you choose to provide about your property or equipment.
- Service information: appointment details, estimates, work requested or performed, customer-service communications, and related records.
- SMS records: your mobile number, messaging preference, the date and method of consent, the disclosure shown when you opted in, and opt-out or help requests.
- Website and device information: standard server-log data such as IP address, browser type, referring page, requested pages, and date and time of access. This version of the site does not use advertising cookies.
Please do not submit sensitive personal information, payment-card information, medical information, or account passwords through the service-request form.
How we use information
We use information to:
- Respond to service requests, questions, and estimate inquiries.
- Schedule and provide heating, cooling, and water heater services.
- Send appointment reminders, technician arrival updates, estimate follow-ups, and service or account notices when you choose SMS.
- Maintain records of requests, consent, and customer service.
- Operate, secure, troubleshoot, and improve the website.
- Comply with law and protect our rights, customers, and business.
SMS and mobile information
Mobile information and SMS opt-in data are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
No other provision of this Privacy Policy authorizes broader sharing of SMS opt-in information.
If you choose to receive text messages, we collect your mobile number, your SMS preference, the date and method of consent, and records needed to administer the messaging program. We use that information only to send the service communications you requested and to manage the program.
We may provide mobile information to vendors, wireless carriers, and technology providers solely as needed to operate and deliver our messaging program, subject to restrictions against their own marketing use, or disclose it when required by law.
Text-message choices
Service-message frequency varies with your request and appointments. Message and data rates may apply. Reply STOP to any message to opt out or HELP for assistance. You may also call us at (562) 516-0629. We may retain your number on a suppression list so we can honor your opt-out.
Agreeing to text messages is optional and is not a condition of purchasing goods or services. For more information, see our Messaging Terms.
Retention and security
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and consent records, resolve disputes, enforce agreements, and meet legal obligations. A suppression record may be retained after an SMS opt-out so that we do not contact that number again without new consent.
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system or method of transmission is completely secure, so we cannot guarantee absolute security.
Your choices
You may decline optional fields and SMS consent. You may opt out of text messages at any time by replying STOP or calling (562) 516-0629. Depending on applicable law, you may also ask to access, correct, or delete personal information we maintain about you. We may need to verify your request and may retain information where permitted or required by law.
This website and our services are intended for adults seeking home or business services. We do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version here and change the date above. Material changes to SMS practices will not be applied to expand an existing consent beyond what you agreed to.
Contact us
Schneider Heating & Air LLC
Doing business as Schneider Heating and Air
Riverside, California
Phone: (562) 516-0629